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CUSTOMER SERVICE:
(856) 481-3490
Hours Mon - Fri 8am-4pm EST
Sorry, we do not accept phone orders

FAQs

Company Services

If I want to talk to someone, what are your numbers and hours of operation?
Call our Shop Monday - Friday, 9am to 4pm EST, at 1-856-481-3490. Or email us at any time at service@jgisupply.com

Credit

How Do I apply for J&G Supply Credit?
Download a credit application. Once completed, fax the form to our Account Services department at 1-856-232-2334 or email to service@jgisupply.com.

Online Ordering & Services

How do I cancel an order after I have submitted it online?
As soon as possible, call our office at 1-856-481-3490 and tell them you would like to cancel a web order.

Can I view all of my web orders?
Yes, you can. After you log on, click on the "My Orders" at the top of the page to see all your online orders.

When do tax and shipping charges show up on my order?
Tax and shipping charges are displayed on the Check Out page. They are also shown on your order/shipping email confirmations as well as your invoice.


What if I forgot my user name or password?
If you forgot your password, simply click "Forgot Password?" at the top of any page. If you forgot your username email us at service@jgisupply.com to retrieve your username.

Can I request a catalog online?
Yes, you can, request a catalog. Simply fill in your shipping information to receive the catalog.

How do I know the site is secure?
J&G Supply understands your concern about entering confidential information online. Every area of our site that asks for confidential information (i.e. credit card numbers, billing information) is secure. You will notice that whenever you are in a secure area of our website that the "Security" or lock icon in the top and/or bottom toolbar of your browser will be "locked" and highlighted.

I just registered and placed my order. I am usually invoiced for my supplies so why am I being asked for my credit card number?
If you did not enter your J&G Supply account number in the Customer Number field during registration, the system will not know to link your account. If the "Charge My Account" option is not showing on the Check Out page, please call our shop at 1-856-232-2332 or email us at service@jgisupply.com.

How can I update my profile online?
You can update certain profile information by clicking on "My Account" at the top of any page once logged on.

How do I change my password?
Click "My Account" at the top of any page. Simply follow the instructions in the Change Password box.

Pricing Information

Where can I find my updated pricing?
When you place an order on jgisupply.com, the site provides a real-time price before the order is submitted. If you are looking to buy an item(s) in bulk, then please call Greg in our shop for special pricing at (856) 481-3490 or email us at sales@jgisupply.com.

Product Information

What if I can't find the item I need in your catalog?
If you can't find a product you need, let J&G Supply find it for you. We deal with hundreds of manufacturers throughout the country. Call our shop at (856) 481-3490 or email us today at service@jgisupply.com.

Product Returns and Damaged Goods

How do I return products?
To return merchandise please contact our shop at (856) 481-3490 or email us at service@jgisupply.com. Please note that if you paid freight to receive an item, freight charges may apply to return the item.

Call (856) 481-3490 for assistance with:

  • Damaged items
  • Defective items
  • Shorted orders
  • Fulfillment errors
  • Factory direct items

Some items cannot be returned to J&G Supply.

These include:

  • Customized orders, such as fabricated and custom made-to-order factory direct items
  • Hazmat items
  • Special orders, such as non-catalog items and volume

We accept product back in its original packaging up to 30 days from the date of purchase. Damaged items, shorted orders, and fulfillment errors must be reported to J&G Supply within 3 business days.

What do I do if my order arrives damaged or if there are items missing?
If you receive a package with damaged or missing items, please note any obvious damage or shortage next to your signature at the time of delivery. If you later find hidden damage or shortage, be sure to keep the original shipping carton for possible inspection by the carrier. Please make all damage or shortage claims within three days of delivery, and include your customer and invoice numbers. Call the shop to make a claim at (856) 481-3490 or email us at service@jgisupply.com

Our Manufacturers